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Williams amusements

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Never done business with them so can't recommend myself, but they are a legit business and several members on here have bought pins from them.
 
I was really negative about them after buying my Fish Tales.

However, what I’d now say is that I think they know more about arcade cabs than pins, I don’t think they service/check before selling (going by my experience with Fish Tales) and they overprice - but nowhere as badly as somewhere like HLD.

So, if you don’t feel you can get a specific pin from anywhere else, I’d give them a go, but I’d definitely view/check over the pin before purchasing - in the same way as you might with an eBay seller.
 
Had no issues buying from Williams, great clear communication and a good bunch of guys there.
 
I have neither bought or sold to Williams but have spoke to them on one occasion. They do offer top dollar when buying as I know a few who have done so and found it a quick and easy transaction without hassles.
I must admit I have been tempted on occasions but luckily found private buyers in our community without having the controversy of listing here and having to defend one’s self like a good mate recently.
 
I’ve bought a pin off John at Williams and also sold him 5/6 pins. Never had a problem and always found him a pleasure to deal with
 
I think from the Jammaplus and ukvac times it was due to their "crisp" lcd screens that were in some of their cabs.
 
they make up some BS though, only gold theatre of magic in the world - LOL yeah right.
 
I have sold to Williamsm purchased in the past and done a bit of warranty work for them.

John is a nice guy.

They are not cheap, but have a showroom you can go and play and inspect the games.

@DonBDK - if you wanted someone to check over a game for you, then ask someone to here.

I would say they know how to pack a game well too.
 
To cut a very long story ever so slightly shorter . . . I paid this retailer £4,250 in September 2023 and in exchange, it sold me a faulty Dancing Stage Euromix machine. This isn’t merely a loose statement or simply just my opinion; it is a matter of legal fact, as has now been decided by a District Judge. As the law clearly states, if goods purchased become faulty within six months from the date of their purchase, they are determined to have been faulty right from the very time of their purchase. That’s the law, and that’s a fact. But law evidently isn’t an area with which this retailer is at all conversant, even when this directly applies to matters of its own undertakings. I asked the retailer to uphold my legal rights under the Consumer Rights Act 2015 and to provide me with a repair or replacement at no extra cost, to which I was rightfully entitled. The retailer advised me at the time that such a repair would come at a cost of approximately £700, and explicitly refused to uphold my legal rights under the Consumer Rights Act 2015 by undertaking the repair at no extra cost, as it was legally obliged to do. I therefore had no other choice but to take the retailer to Small Claims Court, where of course the matter was decided in my favour. The retailer has now consequently been issued with a County Court Judgment to the value of £5,061.82, including interest and fees. Ooops. Really should have just complied with the law and undertaken the repair in the first place, no? The retailer provided a number of excuses as to why it had refused to uphold my legal rights under the Consumer Rights Act 2015, the first being that I apparently did not purchase the machine from it in the first place, which was a completely ludicrous claim to make in light of the overwhelming evidence proving otherwise, and the second being that it was apparently entirely due to my own doing that the machine was faulty because I did not store it correctly, despite the retailer having provided me in writing a direct recommendation regarding how I might store the machine prior to its purchase, with which I only complied, a copy of which was of course included within the bundle of documents at the Small Claims Court hearing. The District Judge clearly found these excuses laughable and unbelievable, and therefore issued the judgment in my favour. The judgment speaks for itself. The District Judge simply did not believe a word that the retailer had to say on the matter. Unfortunately I am still to this date awaiting payment of the debt, which is clearly not forthcoming. I have now been left with no other option than to pursue enforcement through a writ of control via the High Court, which will of course cost the retailer even more on top of the judgment amount in further interest and fees. Seems like a real glutton for punishment, having been given so many opportunities to resolve the issue long before it reached this point. The director of this retailer told me at the time that I shouldn’t pursue legal proceedings in this matter, purely because he believes in karma . . . erm, as do I, and it has evidently well and truly done its job in this case!!! An unsatisfied CCJ remaining on the register for the next six years really isn’t very attractive, nor does it provide a positive indication of trustworthiness, and quite rightly so.a0c2093c-7872-42f6-a7b8-0dbfad303c45.webp
 
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According to this, the machine should have had a 12 month warranty so strange why they wouldn’t offer you a repair.
Unless above is for brand new machines…
But normally they would offer a warranty of some kind.

www.williamsamusements.co.uk

arcade machines for sale

arcade machines for sale
www.williamsamusements.co.uk www.williamsamusements.co.uk
 
Sako-TRG said:
According to this, the machine should have had a 12 month warranty so strange why they wouldn’t offer you a repair.
Unless above is for brand new machines…
But normally they would offer a warranty of some kind.

www.williamsamusements.co.uk

arcade machines for sale

arcade machines for sale
www.williamsamusements.co.uk www.williamsamusements.co.uk
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Clearly this is nothing other than a disingenuous statement used only to provide a potential buyer with an entirely false sense of security - in reality, there was absolutely no form of warranty or after sales support provided whatsoever. He simply washed his hands of all responsibility for his dodgy goods and in doing so has only needlessly cost himself thousands of pounds, with interest still being accrued daily . . . providing a warranty would certainly have proven far more cost effective for him!
 
beccawadkin said:
To cut a very long story ever so slightly shorter . . . I paid this retailer £4,250 in September 2023 and in exchange, it sold me a faulty Dancing Stage Euromix machine. This isn’t merely a loose statement or simply just my opinion; it is a matter of legal fact, as has now been decided by a District Judge. As the law clearly states, if goods purchased become faulty within six months from the date of their purchase, they are determined to have been faulty right from the very time of their purchase. That’s the law, and that’s a fact. But law evidently isn’t an area with which this retailer is at all conversant, even when this directly applies to matters of its own undertakings. I asked the retailer to uphold my legal rights under the Consumer Rights Act 2015 and to provide me with a repair or replacement at no extra cost, to which I was rightfully entitled. The retailer advised me at the time that such a repair would come at a cost of approximately £700, and explicitly refused to uphold my legal rights under the Consumer Rights Act 2015 by undertaking the repair at no extra cost, as it was legally obliged to do. I therefore had no other choice but to take the retailer to Small Claims Court, where of course the matter was decided in my favour. The retailer has now consequently been issued with a County Court Judgment to the value of £5,061.82, including interest and fees. Ooops. Really should have just complied with the law and undertaken the repair in the first place, no? The retailer provided a number of excuses as to why it had refused to uphold my legal rights under the Consumer Rights Act 2015, the first being that I apparently did not purchase the machine from it in the first place, which was a completely ludicrous claim to make in light of the overwhelming evidence proving otherwise, and the second being that it was apparently entirely due to my own doing that the machine was faulty because I did not store it correctly, despite the retailer having provided me in writing a direct recommendation regarding how I might store the machine prior to its purchase, with which I only complied, a copy of which was of course included within the bundle of documents at the Small Claims Court hearing. The District Judge clearly found these excuses laughable and unbelievable, and therefore issued the judgment in my favour. The judgment speaks for itself. The District Judge simply did not believe a word that the retailer had to say on the matter. Unfortunately I am still to this date awaiting payment of the debt, which is clearly not forthcoming. I have now been left with no other option than to pursue enforcement through a writ of control via the High Court, which will of course cost the retailer even more on top of the judgment amount in further interest and fees. Seems like a real glutton for punishment, having been given so many opportunities to resolve the issue long before it reached this point. The director of this retailer told me at the time that I shouldn’t pursue legal proceedings in this matter, purely because he believes in karma . . . erm, as do I, and it has evidently well and truly done its job in this case!!! An unsatisfied CCJ remaining on the register for the next six years really isn’t very attractive, nor does it provide a positive indication of trustworthiness, and quite rightly so.View attachment 270283
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All machines go wrong, even new ones. Yes you should be entitled to a repair warranty for that amount, however, with all second hand arcade games, buyer beware. The moral of the story is, don’t pay top dollar and be prepared to do repairs.
 
Supersprint said:
All machines go wrong, even new ones. Yes you should be entitled to a repair warranty for that amount, however, with all second hand arcade games, buyer beware. The moral of the story is, don’t pay top dollar and be prepared to do repairs.
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Either way, legislation exists which explicitly protects the buyer in any such circumstance, with which compliance is not merely optional. The buyer’s rights categorically must be upheld in line with that legislation, regardless of any additional warranty which may be offered (or equally, which may not be offered) by the seller. Failure to uphold the buyer’s legal rights clearly has the potential to become exceptionally costly for the seller, in many ways. I know that if I was the seller, I’d elect to lose £700 on providing a repair which I would be obligated to provide anyway over risking bankruptcy proceedings.
 
Pooman2084 said:
The reputation of these folks is far from good over at UKVAC.
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Check out their Google reviews - they make for very interesting reading. Multiple others in the same situation as me. Check out the director’s Companies House records - they make for even more interesting reading!!! Multiple dissolved limited companies that this “business” has operated Williams Amusements as the trading name of. Clearly has plenty to hide!!!
 
Indeed, so better to do your research before you part with your hard earned cash. The law is all well and good, the time and stress to sort it all out is another matter
beccawadkin said:
Check out their Google reviews - they make for very interesting reading. Multiple others in the same situation as me. Check out the director’s Companies House records - they make for even more interesting reading!!! Multiple dissolved limited companies that this “business” has operated Williams Amusements as the trading name of. Clearly has plenty to hide!!
Click to expand...
 
Supersprint said:
Indeed, so better to do your research before you part with your hard earned cash. The law is all well and good, the time and stress to sort it all out is another matter
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Unfortunately the majority of these reviews were only made public after the point of my purchase, and so no amount of research could have helped me out in that respect. With regards to time and stress, in actual fact the amount of work and effort that goes into prosecuting a Small Claims Court claim is relatively minimal - I think it took me somewhere in the region of around only 5.5 hours to collate all of my evidence. My usual specialism and my real passion in life is Employment Tribunal litigation, which in comparison probably takes a good few months to compile the average case. So my first venture into consumer law was rather enjoyable, in all honesty, and a very positive experience.
 
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^^^^ I’m gonna say based on what you have documented and shown us here.
For the sake of £700 to repair (customer cost not theirs which most likely less), seems a bad business decision not to make things right.
 
And I doubt it would have actually cost them £700 to repair, that would be what they charge somone to fix it.

There is another thread on here somewhere discussing this place with hit and miss reviews.
 
Well, the outstanding debt is currently accruing £1.11 per day in interest for each day that it remains unpaid (so far since 28 November 2024) plus the £156 High Court application fees for obtaining the writ of control, plus whatever further fees that the enforcement officers now choose to apply on top . . . already all of that alone equates to £310, almost half of the £700 that the repair would allegedly have cost, and it only increases by the day . . . this really doesn’t feel like very good business sense to me.
 
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beccawadkin said:
To cut a very long story ever so slightly shorter . . . I paid this retailer £4,250 in September 2023 and in exchange, it sold me a faulty Dancing Stage Euromix machine.
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Hi. Just out of curiosity (and because I was looking on their website at some of their pinball machines), was this a second hand machine? and what went wrong with the machine that they wouldn't repair?
 
paul h said:
Hi. Just out of curiosity (and because I was looking on their website at some of their pinball machines), was this a second hand machine? and what went wrong with the machine that they wouldn't repair?
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Yes, it was a second hand machine - however, the product description on the website and subsequent email correspondence with the seller advised me in no uncertain terms (I’m quoting directly from my witness statement now) that the machine had “a great monitor which does full justice to the stunning graphics”, and that it had been “refurbed” and “upgraded” “with new hardware and software” so that it was “basically playing like a new one”, however this simply wasn’t the case in reality. The screen had stopped working entirely by just the fourth occasion that I ever switched it on, rendering it entirely unusable. The machine sold to me was faulty. It was not of satisfactory quality. It was not fit for the purpose for which it was purchased. It did not meet the description provided to me. The machine sold to me had a faulty, inadequate quality monitor which rendered it completely unusable, and not “a great monitor which does full justice to the stunning graphics”. The machine sold to me was not “refurbed” and “upgraded” “with new hardware and software”. The retailer later confirmed to me that the machine had not had new hardware installed, and instead still included its original, 20 plus year old, obsolete monitor. The machine sold to me was not “basically playing like a new one” since it did not survive any more than three uses. And obviously, this was all found to be precisely the case in court, hence why the judgment was made in my favour.
 
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beccawadkin said:
Yes, it was a second hand machine - however, the product description on the website and subsequent email correspondence with the seller advised me in no uncertain terms (I’m quoting directly from my witness statement now) that the machine had “a great monitor which does full justice to the stunning graphics”, and that it had been “refurbed” and “upgraded” “with new hardware and software” so that it was “basically playing like a new one”, however this simply wasn’t the case in reality. The screen had stopped working entirely by just the fourth occasion that I ever switched it on, rendering it entirely unusable. The machine sold to me was faulty. It was not of satisfactory quality. It was not fit for the purpose for which it was purchased. It did not meet the description provided to me. The machine sold to me had a faulty, inadequate quality monitor which rendered it completely unusable, and not “a great monitor which does full justice to the stunning graphics”. The machine sold to me was not “refurbed” and “upgraded” “with new hardware and software”. The retailer later confirmed to me that the machine had not had new hardware installed, and instead still included its original, 20 plus year old, obsolete monitor. The machine sold to me was not “basically playing like a new one” since it did not survive any more than three uses. And obviously, this was all found to be precisely the case in court, hence why the judgment was made in my favour.
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Probably just a fuse or needs re capping, quite simple jobs. Strange they went to so much trouble to avoid trying to fix it.
 
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