For a salesman Jack really does come over badly - thank God we get to deal with people like Phil
I think it's fair to say that there's a fair bit of negativity about the machine on pinside over the weekend. The book and the size of the gold coins are both getting a bashing as well as the general unfinished look of the machine and Smaug. As normal some of the points are valid, some not and some just stupid.
Rather than try to calm things down Jack's been posting pretty cryptic comments and refusing to say if the machine is currently finished which seems to be a major concern for many of the paid up customers. If there's improvements to be made then why not be honest about it rather than trying too dodge questions (Personally I suspect that there are plastic etc still to come that will cover the exposed mechanisms given how well finished WOZ looks)
Even worse he's now shouting his mouth off about a chain of 70+ cinemas who "might" be interested in buying a machine and stating what fantastic news this is.
Well, yes more machines on site is cool, but lets face it the only way this will happen is if they get them in time for the film launch, so...... people who have pre-paid for 2 years just got bumped down the build list. FFS, yes it might make short term financial sense but I'd be spitting blood about it. Did he expect people to be happy with this development? I can understand doing it and then letting people know after the event but if you've got customers talking about dropping out then why go out of your way to **** them off more? I seem to remember something similar about the WOZ build when a large order came in.
He also hasn't exactly covered himself in glory about taking full payment for MMr when all the other distros are just asking for a deposit.
I respect the bloke for putting cash up and starting a pinball company but seriously, he should hire a PR guy to stop shooting himself in the foot. Although I don't like the theme TBL's PR has been in a different league so far.