Thought I'd post my amazing experience with Dutch Pinball support. My TBL was completely dead on Tuesday, no sign of power whatsoever. I emailed the support address at 20:30 Tuesday evening (21:30 in the Netherlands) and got a reply back from Rens within 20 minutes asking me for my address so he could send out a new power supply.
Received this morning (Thursday), swapped it over using the very clear instructions and I'm now back up and running!
**** happens but it's how it is dealt with that really matters, so 10/10 from my experience with Dutch Pinball support.
@philpalmer - just for info.
Similar experience here. Dutch are on it.
What I've quickly discovered about Rens & Barry is that that care about every single customer and they love pinball.
Similar experiences here. I've been in touch with Dutch on and off for years now and the support has always been incredible. Barry frequently responds to emails late into the evening, and if he says he's going to send parts out to you they always arrive very quickly - and so far he's refused to let me pay for any spare parts, even when I recently got in touch to ask if I could buy a spare set of bowling pins for my machine which was delivered in May 2016!