HLD customer service is shocking, I had the misfortune of buying a mame arcade machine from them, went to their show room, the sales guy wouldn't show me the one I drove 3 hours to look at and kept trying to sell me one 3x more expensive, took a month to deliver (which is fine) however missing the keys and couldn't get into it, endless calling and empty promises, they could't be bothered to check it before it was shipped. 3 months chasing them and nothing, in the end posting negative reviews on-line got a response, but by then it was too late as it was in storage due to re-location. I ended up drilling out the lock myself. Based on my personal experience i doubt you would get your money back.