Just seen this - just wanted to add my voice to the others confirming what an excellent job Martin does. Ive used him a few times, and can say without hesitation that I know whatever he picks up will arrive at its destination in exactly the same condition it is sent in. Not only that, but for me the main thing is he can collect from me evenings/weekends, which is perfect as I am at work during the day. When I sell items on eBay etc, I actually specify that I do not accept collection by courier with Martin being the only exception as he is the only person who can collect when I am at home.
Not sure about lack of updates etc - he's told me when he will be collecting, and when he is delivering - which is all I need to know. I know companies like Royal Mail etc let you track progess of your shipment every time it moves a few feet, but most people don't need that sort of detail.
I think the only problem is, as others have already said, Martin is a victim of his own success and has a huge base of loyal customers, which keep him very busy!
Cheers, Mark