What's new
Pinball info

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Issues with emails to some providers

Paul

Paul

Staff member
10 Years
Joined
Oct 5, 2012
Messages
11,723
Location
South Wales
Alias
Toibs
Hi all,
There currently seems to be issues with emails being rejected by hotmail/outlook.co.uk/outlook.com/live.co.uk. This has been going on for a few days now.

I have requested our hosts take a look and assist, since it seems initially to be a problem on their part.

Will keep you all updated

Cheers
Paul
 
Yes I had noticed I had stopped to receive email updates. To be honest all the more reasons to come on the forum direcly to check in person. So not really a pb for me.
 
Doesn't need much for those to blacklist you. Check the RBL to see if you're there and make sure DNS records are up to date.

The MX does look a little unusual:

Non-authoritative answer:
pinballinfo.com mail exchanger = 0 pinballinfo.com.
Click to expand...

Normally that would resolve out to something like mail.pinballinfo.com or smtp.pinballinfo.com but it does exist.

However, when I try to connect to it on port 25 it takes AGES to respond - never under 20 seconds in my tests so my guess is they are timing out and marking it as an invalid host.
 
Issues with e-mail now seem to be resolved.

Please could I request - rather than marking emails as spam to hope they “go sway”, that people visit their preferences and unsubscribe from those posts they no longer require emails for. All emails received are un-subscribable (if there’s such a word,).

In the near future email notifications may need to be renewed anyhow as part of the new GDPR regulations. More to follow over the next few weeks :)

Cheers
Paul
 
Marvello said:
Maybe it's just me but email alerts seem to have stopped working? Last one I got was 10:33 this morning.
Click to expand...
I've had a smattering of emails throughout the day... so seems to be ok here.

I do know that some providers have issues from time to time. Will have a poke at the logs and see if there is anything obvious...
 
Emails arent queued this end - They are "sent" as they are created.
Any delays will be down to ISP/providers and their queues and/or restrictions.

Yahoo/Gmail are the worst offenders...
 
Yahoo/Gmail are changing the security, a DMARC entry as well as SPF will be required in the DNS of your domain i believe.
 
Same, using yahoo and several PM alerts not come via email over the past few days
 
Looks like there's config issues with the DNS on the domain, I'm intermittently not getting responses when testing it which could be causing issue, there's couple of others too.

DNS issues combined with SPF having more than 10 entries could definitely be causing rejections.


Code: 
Category    Host    Result
SPF    pinballinfo.com    Number of lookups is greater than 10. (15)
DMARC    pinballinfo.com    DNS DMARC RUA / RUF record not found.
DMARC    pinballinfo.com    DMARC Quarantine/Reject policy Not enabled.
SMTP    pinballinfo.com.    Reverse DNS does not match SMTP Banner.
DNS    pinballinfo.com    Local NS list Does Not match Parent NS list.
DNS    pinballinfo.com    Primary Name Server Not Listed At Parent.

@Paul Worth running a DNS/MX checker against pinballinfo.com and asking the hosting provider to investigate, if you have access to outgoing mailserver logs then look for the addresses of people who aren't getting them and check response values - they may just be 'eating' the mail, but hopefully are rejecting with a response code that indicates why.
 
Raised with hosts yesterday. Am advised that this should now be fixed - obviously anything older will still have issues, but anything from around 10pm last night should be coming through ok.

Please let me know if the issue continues!
 
Got it.

My fault - I added some code to keep a log of some mail issues previously. Seems like that could have been causing the issue - Have removed the code now and monitoring...
 
Paul said:
Got it.

My fault - I added some code to keep a log of some mail issues previously. Seems like that could have been causing the issue - Have removed the code now and monitoring...
Click to expand...

Oh, we've all done the "This bit of debug code will tell me what happened when it breaks again" kaboom!
 
You must log in or register to reply here.
Back
Top Bottom