Just had a great chat with the British Gas Chat - it said it was a real person - Martyn - not so sure: - my colouring
Hi Michael, What can I help you with today?
Michael (14/02/2023, 16:38:36): My recent bill does not nearly reflect my usage
Michael (14/02/2023, 16:38:55): By my calculations I am owed a great deal of money
Martyn (14/02/2023, 16:39:25): what makes you think that Michael?
Michael (14/02/2023, 16:41:09): My actual meter reading is 784 less than your estimate.
Martyn (14/02/2023, 16:41:42): are you at home now and if so, Michael, could you take a photo of it please?
Michael (14/02/2023, 16:41:56): yes
Martyn (14/02/2023, 16:42:51): could you do so, and then I'll send you an invite to up load it.
Michael (14/02/2023, 16:44:33): done, ready
Martyn (14/02/2023, 16:46:03): thnak you Michael.
Martyn (14/02/2023, 16:47:57):
the reading we got on the 8th Feb 2023 was 79792, which is lower than the reading your photo is showing now, Michael.
Michael (14/02/2023, 16:49:00):
yes, indeed, that is what I would expect - 6 days later I have used some gas, is that unusual?
Michael (14/02/2023, 16:49:48):
would you like a photo that I took on the 8th?
Martyn (14/02/2023, 16:50:38):
no, Michael. you are confusing me now. are you saying that you have used more electric thatn we are charging you for?
Michael (14/02/2023, 16:52:35): No, to be clear - my latest bill - to Feb 7 used YOUR estimate of 80576.7.
Michael (14/02/2023, 16:54:02): The reading on that I took on the 8th was 79792 which is a lot lower. So I was billed for a lot more GAS than I used. This means the £1,229.94 you charged me is too much.
Martyn (14/02/2023, 16:55:15): 3rd Nov 2022 reading was 79548 and the reading 8th Feb 2023 was 79792. this is 244 units used.
Michael (14/02/2023, 16:55:58): Yes that is correct
Martyn (14/02/2023, 16:56:42): I'm sorry but I don't understand your point.
eventually solved - as Martyn looked at the bill and says he will send me another