This is why I recommend pre-shipping setup for new games

[Parallax Digital]

Hi all - I got a bit of stick last year when reporting some out of box issues with new Stern machines - and have fed that back to Stern - but 12 months on we still get some crackers to deal with - just in case you experience the same with a NIB table

Symptom - flipper not working - left flipper button stuck - right flipper button travels as expected

Issue - flipper switches both installed incorrectly on the cabinet side face - incorrect location - left flipper switch blades jammed into button push body - right flipper button similar but just missing the button assembly

Solution is reasonably simple for this one - remove the switch blade assy and reposition and use the wood screws to relocate - or worst case fill the hold with wood filler and then screw into place after it has dried (in the event that the new required location is just too close to the original hold that is left)

My annoyance here is that this really should be part of Outgoing Quality Control checks, as it is essentially the most important part of the machine - but the testing may just be burn in......

If you get a similar issue (and I am sure there will be more of them as it is just an operator error issue) you will know what to look for

 

[russdx1]

With how complex these games are and this is the component installed wrong lol? get stevie wonder off the line!

 

[Paul]

Nice to see QC is out the window
What with this and also someone else reporting that a flasher didnt work - only to find it was soldered about face.... it's easy to spot if a bulb doesnt work (and you would have thought SPIKE/Spike2 would have told you!!
Price up, Quality down

 

[JT.]

Pretty amazing that quality control doesn't involve running a few balls through a game tbh

 

[CHRIS B PINBALLS]

I don’t think there is any pinball manufacturer that gives a **** about aftercare

 

[Paul]

I don’t think there is any pinball manufacturer that gives a **** about aftercare

as we always say about other things - they will only "get it" when people stop buying... and i cant see that happening