Retro refurbs anyone else having delivery/contact issues?

[scottydoesntknow]

Evening all not usually one to post issues, I know Peteb no longer heads up the site he was a legend, never had any issues always been fantastic, ordered a DMD skin on the 4th may still not arrived, sent 4 friendly messages to see if there was an issue delay etc no response at all from any messages, wondering if anyone else had issues or had contact before I go credit card claim route, I don't mind waiting if I knew it was on it ways etc
Hope your all having a great evening
Thanks

 

[Ant-H]

I know a few others have recently had issues with them, due to the printer being down.

To be honest, when I originally bought a set of art blades from them late last year, I had the exact same problem. Slow in the replying and it took ages which I was also told was due to the printer being down.

@s000m got a refund recently from them due to the delays.

 

[Marvello]

Regardless of problems there's no excuse for poor communication in this day and age.

I've had a few items from them without issue but that was about a year ago.

 

[AlanJ]

when you can get most stuff next day, it’s clearly obvious that they’re disorganised and:/or incompetent. no response to order queries is a huge issue and rings warning bells. get a refund.

 

[Pick Holder]

Why is his shop open if he cant print anything?

I am sure he could send out a blanket email to all customers waiting.

 

[scottydoesntknow]

Good news had a response this morning to the email I sent last night, there sorting it now for me printers all up and running again, thanks for all the replies, have a great weekend all

 

[s000m]

I ended up scrapping my order after 6 weeks and 2-3 weeks with no response. Went with Xianek, who I believe you've used and also has issues with long wait times!

TBH I've had this a lot from suppliers, communications just aren't good enough.

Was in a client presentation yesterday and what he said I 100% agree with.

'Everyone you deal with in business will let you down at one point but it's HOW they deal with the situation when it arises that truly matters.'

 

[Sako-TRG]

I ended up scrapping my order after 6 weeks and 2-3 weeks with no response. Went with Xianek, who I believe you've used and also has issues with long wait times!

TBH I've had this a lot from suppliers, communications just aren't good enough.

Was in a client presentation yesterday and what he said I 100% agree with.

'Everyone you deal with in business will let you down at one point but it's HOW they deal with the situation when it arises that truly matters.'

Exactly, and radio silence is deafening!

 

[Andydn]

Stopped using them a while back as quality dropped as did customer service. Wouldn’t recommend retro refurbs to anyone.

 

[Deleted member 2463]

Buying knock offs in **** service shocker!

 

[PeteB]

Not sure what could have happened here but when I was running things we always went the extra mile to rectify problems, which only happened occasionally. Yes there are delays with every print-on-demand supplier because none of them stock products and their orders have to be made in batches usually once a week otherwise it's not viable, but a delay of that long could suggest replacement parts for the Durst printers is an issue. Supply chain problems?

Anyway, before I left after the hand over there was talk about pulling out of the UK market completely due to it being less than 1% of annual sales. Just go with another supplier.

 

[Deleted member 5505]

Received a courier notification for my order from June 6th.

 

[russdx1]

Uk sales less then 1% that’s really surprising, are most from Europe or States?

 

[Epotech]

I was going to get the gz side blades. Probably won't now.

 

[PeteB]

Received a courier notification for my order from June 6th.

That's good news then. I dropped them a text after reading this thread, and they said they had been let down twice waiting on parts but everything was sorted now. Inundated with hundreds of emails, refunds being given to anyone who requests one, but otherwise orders are being sent.

Uk sales less then 1% that’s really surprising, are most from Europe or States?

Both + Australia, Brazil and some of the other South American countries. Huge markets. UK is completely insignificant.

I was going to get the gz side blades. Probably won't now.

Looks like everything is fine.

 

[J.C.Rox]

Just to say I placed an order for 5 sets of side blades and received them maybe 3 weeks later, totally happy with the quality and timescale. This was a few months ago so hopefully they can sort out their issues and keep on keeping on.

 

[s000m]

Yeah as I say its likely just part shortages and long lead times on finding replacement parts.

These things happen I just think they could have handled it a lot better.

I still like their stuff and will likely order again in the future but I'll be asking for lead times in advance