Praise, where its due (ColorDMD)

[s000m]

After some really bad experiences of sellers of all things Pinball recently its honestly refreshing to deal with a company who goes above and beyond to make sure I get a happy result.

I got a ColorDMD second hand recently, the ribbon cable unfortunately either got snagged in transport or happened earlier. Not an issue I thought, just contact ColorDMD and get a new ribbon. To save on shipping Randy at ColorDMD recommended an Amazon based ribbon which looked to match the specification.

Ordered the cable, plugged it in, the PCB showed activity but the LCD was still dead...

Agreed to send it off as an RMA, it was concluded the screen was indeed dead. I was expecting a shock bill for its replacement to surprisingly find that a replacement screen and assembly was being sent back to me and all I needed to cover was the shipping!

Honestly first class customer service, can't recommend ColorDMD enough.

Scott

 

[cmrl9]

Wow that's impressive, especially because it was second hand

 

[Monkeyboypaul]

It’s a great product. Sure it could be cheaper but we could (and do) say that about a lot of things in this hobby.

 

[Paul]

Ive dealt with Randy several times - Is a great guy to deal with

 

[replicas]

I wouldn’t have any other product, Color DMD are the best in many ways.
Just my opinion.

 

[paulg100]

had an issue a while back, sent an email to randy on a sunday and got a reply back a few hours later.... on a sunday.

cant really ask for more than that!

 

[Pick Holder]

Look after customers and they come back. Pretty easy really.
Those screens are not silly money, so for the sake of $40 they get repeat custom.
The most expensive thing on a pin2dmd is the PCB on the back.
Fair play for them.
PinballSP sold me about 5 pin2dmds and I also recommended him a lot. Had a problem with a back board and he wouldnt swap it for me 4 months into owning it (from new). Showed the PCB to Sound Leisure and the guy who makes their boards said it was the worst quality he has seen in a long time.

 

[Dinsdale]

I have two ColorDMDs and their customer service is great. Will buy again.

 

[russdx1]

PnballSP quality is shocking and he just goes around copying everyone.

Like most things in life you get what you pay for…

 

[Pick Holder]

PnballSP quality is shocking and he just goes around copying everyone.

Like most things in life you get what you pay for…

Yeah - he has a terrible name now.