I Just been reading the import of playfields and see everyone warns of import charges but what happens on returns?, I have just imported a set of decals from Germany unfortunately the quality was so poor and went back the very same day, The company was brilliant no probs at all instant refund, Posted to Germany 9.am Thursday morning they got them 9.30am next morning and refund issued right away. Now the trouble was i was charged £43.16p "Goverment Charges" (on top of UPS Charges). I was informed to send off a C&E 1179 form to reclaim from Border Force. Border Force returned it saying we only deal with Parcelforce&Royal Mail and i should forward this form to UPS. I did this and UPS say because my item was" not fit for purpose " ? they can not assist in this matter and to deal with Border Force.My question is do we have to write these charges off in the UK ? according to UPS they can do no more Border Force say they dont deal with UPS anyone have any advice
cheers
Keith
cheers
Keith