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Import from Germany - not pinball but good info! Plus my advice, and opinons.

Pick Holder

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5Years
Joined
Jul 18, 2016
Messages
5,770
Location
Bournville, Birmingham.
Before I start - this is 'take it or leave it' advice and commens. It is absolutely immaterial what my opinions are about Brexit etc. It is also my first and only experience. I am sure members will post follow up comments of bad experiences. Please feel free to put in your advice.

I ordered a synth early morning of the 9th March from Thomann who are a big company and I guess its worth them dealing with the UK even if it means filling out some paper work. It arrived today (15th March).

Here is the commercial invoice. I paid in GBP £499 and I was not charged German VAT. In the UK the same item is £625.

ADVICE 1 - MAKE SURE THE COMPANY YOU ARE DEALING WITH ARE NOT CHARGING YOU ITS OWN COUNTRIES VAT.

thomann.jpg

Here is the tracking:

Screenshot 2021-03-15 at 12.25.32.png

Pre brexit it took 2 or 3 days to get a delivery from this company.

It was a good job I tracked the shipment yesterday on the UPS website, as I found that there was VAT and other charges outstanding. I was informed UPS would deliver and then invoice afterwards. I would imagine this is not a great idea as some people will not want to pay the VAT and UPS would have multiple court cases on their hands.

Negative point - UPS did not inform me via text/email that the invoice was ready to pay the VAT

ADVICE 2 - TRACK YOUR EUROPEAN PARCELS USING THE COURIERS WEBSITE AS THEY MAY BE SAT IN A WAREHOUSE WAITING FOR YOU TO PAY VAT.

I paid the vat noon ish yesterday (on a sunday) - easier than the post office, they even take paypal - and at 9.30 this morning it was delivered here. I dare say IF UPS had informed me (I actually signed up to UPS texts being sent me at different stages of the delivery but I have not had anything), I would of paid the VAT on the 11th and I would of got it a couple of days quicker.

Here is the tracking on the Thomann site, which as you can see does not warn of any import duty to be paid. I wonder how long it would of sat in the UPS warehouse.....

Screenshot 2021-03-15 at 12.40.53.png

So in the end I paid £129 in VAT and other charges. Which means it was £4 more expensive than UK suppliers. But the UK suppliers did not have stock.

In conclusion - I do not mind paying £4 more than having to wait one month for the restocking of UK supplier. This actually seems a fair way to do it. I would rather give the UK government the VAT than the German government.

I also understand that UPS, the post office and other couriers have to cover the charges needed to clear packages - I do not like it, but I accept it.

Would I buy from Europe again knowing this? YES.

Would I buy the same in stock item from a UK supplier? YES, even if it worked out slightly more. Generally I would expect faster shipping and would rather keep the profit in UK companies.


Across in the UK, we are such a small part of the pinball market. But then again. Pinball as markets go is tiny. So fair play to anyone who imports stuff for other members, if they can make a business out of it and earn themselves a bit then I wish them all the best.
 
Now you have a Mono/Poly ! Get playing.

Presume you tried the usuals: DV247, Music Matter, Andertons, Gear4music, Rimmers etc.?
 
Now you have a Mono/Poly ! Get playing.

Presume you tried the usuals: DV247, Music Matter, Andertons, Gear4music, Rimmers etc.?
Sadly @JMP it is not to be!
My dogs went bonkers when I was playing it so it’s up for sale on the forum now.

I would add I could return it. But getting the VAT snd duty refunded takes ages and form filling so that is a real pain.
Plus I don’t want anything else from Thomann.

I had credit on my account at thomann and no uk stockist was showing it in stock.
 
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Reactions: JMP
Could not agree more Phil

If buying from abroad allow for 20% VAT and a handling fee ( around £12 ) for delivery

It certainly ups the price and if you can get it in the U.K. then you are probably best buying locally !
 
Just a follow up to this today.

As this item could be returned (as unfortunately it is setting off my dogs barking even more with the strange noises), I spoke to Thomann just who can indeed arrange a courier to collect my item.

Unfortunately reading forums - it can take weeks for them to get the item as its not uncommon for other musicians to have UPS collect the item and then it stays at the UK UPS centre for a LONG time. Eventually it does get back to the sender and indeed I will get my original EX-VAT price back.

The UK VAT could be refunded again if I filled in loads of paper work and then waited..... and waited.... again UPS collected the VAT and service charge. Plus I will be liable for more UPS charges.

This is why I have put this item on facebook marketplace and here to look at selling. It just seems easier.

So another conclusion. IF you buy something from europe you 'may want' to return due to the distant selling act. Then buy from the UK. If I had of got this product from the UK I could of returned it and got 100% of my cash back.

Indeed as I have decided to sell privately (which is my choice I know) - I would still be money down after all the form filling and messing about. It is just on this, I may end up loosing money which is not going to bankrupt me. Most of the item was paid for with store credit from Thomann that had been sitting there for over a year, for an item that arranged damaged and I took a partial refund, so at least I get some of that money in my hand after a private sale completes.
 
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